ethicsline.com

World-class Hotline and Case Management Solutions—Delivered Worldwide

EthicsLine Global is our global issue management solution that incorporates best practices based on our extensive multi-national experience.  EthicsLine Global incorporates design and functionality to comply with a multitude of global data privacy laws and whistleblower hotline guidelines. Clients utilizing EthicsLine Global have access to data centers in the U.S. and in the European Union, giving them the ability to keep their critical data “closer to home.”
 

Global Reach for Global Organizations

Developed for multi-national organizations, EthicsLine Global provides the framework necessary to accommodate language and cultural differences relative to telephone and web hotline access, greetings and prompts, interpretation, and report translation.

Global Ethics and Compliance Program Compatibility Standards

EthicsLine Global is compatible with Whistleblower Hotline Guidelines issued by the following EU member states:

• EU Article 29 Working Party
• Austria
• Belgium
• Finland
• France
• Germany
• The Netherlands
• Portugal
• Spain
• Sweden

EthicsLine Global is also compatible with Japan’s Financial Instruments and Exchange Law (J-SOX) and Canada’s Bill 198 (C-SOX)

EthicsLine Global Hotline and Case Management Features

1. Options for International Telephone Hotline Access

A variety of options are available for international EthicsLine telephone access:

International Toll-Free Services (ITFS)
International Toll-Free Services (ITFS) provide the easiest way for employees outside of the United States, U.S. territories or Canada to reach your EthicsLine hotline. Individual ITFS lines are set up on a per country basis, and many countries around the world currently have ITFS availability. Some countries support calls placed from mobile phones. Because no access codes or operator involvement is needed, the caller will not be spoken to directly in English at any time during the call.

Global Inbound Service (GIS)
Global Inbound Service (GIS) enables toll-free calls from one specific country of origin to the EthicsLine Contact Center. As with ITFS, the caller dials a domestic toll-free number that links to a U.S. toll-free number for delivery to your EthicsLine hotline. Typically, GIS lines support calls placed from mobile phones in more countries than ITFS.

AT&T Direct Access
Direct Access can be used when ITFS is not available in a particular country.  A caller using AT&T Direct Access to reach a toll-free number in the U.S. first dials an AT&T Direct Access Number.  Each participating country has its own Access Number.  (Note:  some countries have more than one Access Number.  The Access Number used may depend on the geographic location of the caller or the type of phone being used.)  After the caller dials the Access Number, he or she should listen for a tone, and then dial the toll-free hotline number.  The caller should not place a “1” in front of the number.

2. In-language Greetings and Prompts
We recommend an in-language recorded greeting be attached to international lines to instruct the caller in his/her native language about the call handling process. This greeting will also let the caller know to stay on the line while an interpreter is obtained. Global Compliance provides in-language greetings and instructional prompts in more than 150 languages.

3. Interpretation Services

The Global Compliance Contact Center that powers EthicsLine currently provides services to more than 200 countries and territories around the world.  Global Compliance partners with leading providers of over-the-phone interpretation services to facilitate translation and interpretation in over 150 languages, 24/7/365.  Interpreters are contracted to provide confidential services and Global Compliance’s Communication Specialists oversee all interaction between interpreters and callers through a three-way conference call. Global Compliance can also translate Web Hotline sites into as many as 150 languages. Reports entered online via Web Hotline can be translated on a per-report basis upon request.

4. European Union-Compliant Programs

EthicsLine programs that comply with EU data privacy requirements as well as the incremental requirements of specific EU countries have been designed to accommodate multi-national organizations with EU operations.  These-EU-compliant programs include limited allegation sets, exclude anonymity as necessary (country dependent), and include the ability to sanitize data following report investigation.  Additionally, Global Compliance maintains a European Data Center in Ireland that enables EthicsLine report data to be housed and stored within the European Union.

EthicsLine Bundled Suites Include: 

• 24/7/365 hotline availability
• Telephone and web hotline with optional mobile hotline
• Wide range of telephone hotline access options with multilingual greetings and prompts
• Guided, intuitive telephone interviews via live communications specialists to yield actionable reports
• Guided web hotline interviews to obtain actionable details
• Multilingual report processing in up to 150 languages
• Secure, on-demand software-as-a-service (SaaS) delivery through our web portal provides real-time access to case information for timely response through our Information Management portal along with other available delivery methods
• Robust case management functionality with flexible client-defined configuration to manage and reposit cases and disposition
• Monthly management summary reports with month-to-date and year-to-date program activity
• Standard summary reports that can be executed anytime for up-to-date information on a variety of criteria
• Graphical dashboard view of program activity and statistics