ethicsline.com

EthicsLine^SM Telephone-Based Fraud Hotline Solutions

The EthicsLine hotline solution enables clients to customize virtually any aspect of the service and is backed by Global Compliance’s best-in-class Contact Center, which features highly-trained communication specialists to field reports of business misconduct and non-compliance professionally and efficiently.

Telephone Options:

• Custom Calling Programs: Global Compliance designs and implements Custom Calling Programs that feature proprietary toll-free lines, prompts, greetings and routing to accommodate clients who publish multiple phone numbers as well as clients who publish a single number for multiple programs.

Telephone Access:

• Toll-Free Service – North American Toll-Free service: The number can be new custom number, number transferred from client’s internal hotline, or number transferred from external hotline (provider other than Global Compliance)
• International Toll-Free Service (ITFS): The easiest way for employees outside of the United States, U.S. territories or Canada to reach your Global Compliance ethics hotline toll-free. Individual ITFS lines are set up on a per-country basis, and many countries around the world currently have ITFS availability. Global Compliance provides in-language greetings and prompts in more than 150 languages. Note: International Toll-Free Service (ITFS) is utilized in all countries where available.
• Global Inbound Service (GIS): GIS enables toll-free calls from one specific country of origin to the Global Compliance Contact Center. As with ITFS, the caller dials a domestic toll-free number that links to a U.S. toll-free number for delivery to your Global Compliance employee hotline. Typically, GIS lines support calls placed from mobile phones in more countries than ITFS.
• Direct Access (DA): Recommended when ITFS is not available in a particular country. A caller using Direct Access to reach a toll-free number in the U.S. first dials a Direct Access Number. Each participating country has its own Access Number. After the caller dials the Access Number, they hear a tone, and then dial the toll-free hotline number.

Language Interpretation:

Global Compliance’s Contact Center employs bilingual communication specialists for common languages and further partners with leading online translation providers to enable the processing of reports in over 150 languages, 24 hours per day, 365 days per year.